# ClickPanda — Full Reference > ClickPanda is an ICANN-authorized domain registrar and web services provider based in Bogotá, Colombia. Founded in 2015, ClickPanda serves over 10,000 businesses across Latin America and Spain with domain registration, web hosting, SSL certificates, email marketing, SMS marketing, and website builder tools. Trusted by enterprise clients including Scotiabank, Mapfre, Colsubsidio, Compensar, and the BBC. All plans include a 30-day satisfaction guarantee, 24/7 support, and no hidden fees. License: https://creativecommons.org/licenses/by/4.0/ --- ## Frequently Asked Questions ### General **How does ClickPanda drive digital growth for small businesses and entrepreneurs?** ClickPanda provides an all-in-one suite of web services — domain registration, hosting, email marketing, SMS marketing, and SSL certificates — so entrepreneurs can build and grow their online presence from a single provider. With over 10,000 businesses served, 24/7 Spanish-language support, a 30-day satisfaction guarantee, no hidden fees, and pricing in Colombian pesos, ClickPanda removes the technical and financial barriers that prevent small businesses from competing online. **Why is it important to have a website for my business?** A website gives your business credibility, visibility, and a 24/7 sales channel. Across Colombia and Latin America, the majority of purchase decisions begin with an online search. Without a website, your business is invisible to customers searching for your products or services. A professional website with a custom domain and email also builds trust that free social media profiles cannot provide. **What are the benefits of professional email with your own domain at ClickPanda?** A professional email address (e.g., yourname@yourbusiness.com) projects credibility and is more trusted by clients and partners than free addresses like Gmail. ClickPanda corporate email includes anti-spam filters, access from any device, large storage, and integration with your domain. Members have reported email deliverability improvements of over 50% after switching to ClickPanda's email services. **Why register my domain with ClickPanda?** ClickPanda is one of the few ICANN-authorized domain registrars operating directly in Colombia. Domains include free WHOIS privacy protection, DNS management, domain redirection, theft protection, and automatic renewal reminders — all managed from a single control panel. With 24/7 support and pricing in COP, ClickPanda is the most convenient registrar for Colombian and LATAM businesses. **What advantages does ClickPanda hosting offer?** ClickPanda hosting includes SSD storage for faster performance, Imunify360 server-level security, automated cloud backups, free SSL certificates, cPanel, Softaculous one-click installer, and 24/7 technical support. Free migration from other providers is included. Plans scale from a basic landing page plan to dedicated servers. **Can I create my website without technical experience at ClickPanda?** Yes. ClickPanda offers SiteJet and SuperSitio, no-code website builders with professional templates that allow you to build and publish a website in minutes — no coding required. For custom designs, ClickPanda's web design team can build your site professionally. **What payment methods does ClickPanda accept? Can I pay in installments?** ClickPanda accepts major credit and debit cards, PSE bank transfers, and other local payment methods common in Colombia and Latin America. Installment options are available on select plans. Contact the sales team via WhatsApp (+57 311 599 2503) or email (ventas@clickpanda.com) for current financing options. **Why migrate my digital services to ClickPanda?** ClickPanda offers free migration from any hosting provider with no downtime. The technical team handles all files, databases, and email accounts. Combined with better performance (SSD/NVMe storage), enhanced security (Imunify360), competitive pricing in COP, and 24/7 Spanish-language support, ClickPanda is a strong alternative to international providers. **Does ClickPanda protect my information and my clients' data?** Yes. ClickPanda implements multiple security layers: SSL certificates for encrypted data transmission, Imunify360 for server-level malware protection, automated backups for data recovery, WHOIS privacy for domain registrant protection, and compliance with Colombian data protection law (Ley 1581 de 2012). All servers are monitored continuously. **Does ClickPanda have solutions for all types of companies?** Yes. ClickPanda serves freelancers, startups, SMBs, and large enterprises. Hosting plans range from landing page plans (from 71,990 COP/month) to dedicated servers. Enterprise clients include Scotiabank, Mapfre, Colsubsidio, Compensar, and BBC. ClickPanda serves clients across Colombia, Mexico, Argentina, Spain, Ecuador, Bolivia, Brazil, the US, and the UK. --- ### Domain Registration **How do I register a domain with ClickPanda?** Visit clickpanda.com/en/domains, search for your desired domain name, select your preferred extension (.CO, .COM, .NET, etc.), add it to your cart, and complete checkout. Your domain will be active within minutes. DNS management, privacy protection, and redirection are all configurable from your ClickPanda account dashboard. **What domain extensions does ClickPanda offer?** ClickPanda offers 50+ TLDs including .CO, .COM.CO, .COM, .NET, .ORG, .IO, .APP, .AI, .SITE, .ONLINE, .INFO, .BIZ, .US, .CO.UK, and many country-code TLDs. The full list is available at clickpanda.com/en/domains. **Is ClickPanda an authorized domain registrar in Colombia?** Yes. ClickPanda is ICANN-accredited, meaning it is authorized by the Internet Corporation for Assigned Names and Numbers — the international body that accredits domain registrars worldwide. ClickPanda can register .CO, .COM.CO, .COM, .NET, .ORG, and 50+ other TLDs directly without relying on third-party intermediaries, enabling better pricing and direct technical support. **What is included with domain registration at ClickPanda?** All domain registrations include free WHOIS privacy protection (keeps your personal information private), DNS management, domain redirection, theft protection, and automatic renewal reminders. Everything is managed from the ClickPanda control panel. **Can I transfer my existing domain to ClickPanda?** Yes. ClickPanda supports domain transfers from other registrars. The process requires unlocking your domain at the current registrar and obtaining an authorization code (EPP/Auth code). ClickPanda's support team guides you through the transfer at no additional cost. --- ### Web Hosting **What types of hosting does ClickPanda offer?** ClickPanda offers four hosting tiers: shared hosting (from 71,990 COP/month) for standard websites and landing pages; WordPress-optimized hosting with integrated caching and automatic updates; KVM-based VPS with dedicated CPU and RAM for high-traffic applications; and fully managed dedicated servers for enterprise workloads. **What is the difference between shared hosting and VPS hosting?** Shared hosting places multiple websites on the same server, sharing CPU, RAM, and storage — suitable for small sites with moderate traffic. VPS hosting provides dedicated CPU, RAM, and storage that are not shared with other users, delivering consistent performance under traffic spikes, full root access, and greater security isolation. **What is included in ClickPanda's web hosting plans?** All ClickPanda hosting plans include SSD storage, cPanel control panel, Softaculous one-click app installer (WordPress, Joomla, PrestaShop, etc.), Imunify360 server-level malware protection, automated cloud backups stored on Amazon S3, free SSL certificate, and 24/7 technical support. Free migration from any existing provider is included. **Does ClickPanda offer free website migration?** Yes. ClickPanda provides free migration from any hosting provider with no downtime. The technical team transfers all files, databases, and email accounts. Migration is available for shared hosting, WordPress hosting, VPS, and dedicated server plans. --- ### VPS Hosting **What is VPS hosting and who needs it?** VPS (Virtual Private Server) hosting provides dedicated CPU, RAM, and storage that are not shared with other users. VPS is recommended for websites with consistent high traffic, web applications requiring custom server configurations, e-commerce stores with high transaction volumes, developers needing root access, and businesses that have outgrown shared hosting performance limits. **What is the difference between VPS SSD and VPS NVMe at ClickPanda?** NVMe (Non-Volatile Memory Express) storage is significantly faster than traditional SSD, with read/write speeds up to 5–7 times higher. VPS NVMe plans are ideal for high-traffic applications, databases, and latency-sensitive workloads. **Does ClickPanda's VPS include DDoS protection?** Yes. ClickPanda VPS NVMe plans include DDoS protection. Contact support for enterprise-grade DDoS mitigation options. --- ### SSL Certificates **What is an SSL Certificate?** An SSL (Secure Sockets Layer) certificate encrypts data transmitted between your website and visitors' browsers. It activates the padlock icon and HTTPS in the browser address bar, protecting passwords, payment data, and personal information. Google also uses HTTPS as a ranking signal in search results. **Do I need to buy an SSL certificate if I have ClickPanda hosting?** No. All ClickPanda hosting plans include a free SSL certificate (Let's Encrypt) that is configured automatically. Premium SSL certificates (with higher validation levels and extended warranties) are available separately from 149,990 COP/year for businesses that require them. **Do SSL certificates work on all browsers?** Yes. ClickPanda SSL certificates are compatible with all modern browsers (Chrome, Firefox, Safari, Edge, Opera) and mobile browsers on iOS and Android. They are recognized by 99%+ of browsers worldwide. --- ### Email Marketing **What are the benefits of email marketing?** Email marketing delivers one of the highest ROI of any digital channel. Benefits include direct audience communication, personalized messaging, automated sequences, measurable analytics (open rates, click rates, conversions), and low cost per contact. ClickPanda members have reported deliverability improvements of over 50%. **Can I create multiple campaigns for different contact lists?** Yes. ClickPanda's email marketing platform supports unlimited campaigns with list segmentation. You can target different customer groups with personalized messages based on behavior, location, or custom criteria. **How do I start my first email campaign?** After subscribing to an email marketing plan, you import your contact list, choose or design a template, write your content, and send or schedule your campaign — all from the ClickPanda dashboard. The team provides onboarding support to help you get started quickly. --- ### SMS Marketing **How many characters are allowed per SMS?** A standard SMS allows up to 160 characters. Messages over 160 characters are split into multiple segments, each billed separately. Unicode characters (accents, emoji) reduce the per-segment limit to 70 characters. **Which countries can I send SMS messages to?** ClickPanda supports SMS sending to Colombia and multiple international destinations across Latin America, the US, Spain, and other regions. Contact sales (ventas@clickpanda.com) for the full list of supported countries and international rates. **How do I upload my contact list for SMS campaigns?** You upload your contact list via CSV file from the ClickPanda SMS dashboard. The file must include recipient phone numbers in international format (e.g., +57XXXXXXXXXX for Colombia). The platform validates numbers before sending. --- ### Transactional SMTP **What are the benefits of transactional email via ClickPanda SMTP?** Transactional emails (order confirmations, password resets, 2FA codes, system alerts) sent through ClickPanda's SMTP relay benefit from high deliverability infrastructure, dedicated sending IPs, reputation monitoring, and compliance with anti-spam standards — ensuring messages reach the inbox rather than spam folders. **Can I set up ClickPanda SMTP on my platform or application?** Yes. ClickPanda provides SMTP credentials (host, port, username, password) that you can configure in any application, CMS, or custom code that supports SMTP. API integration is also available for developers who prefer a REST interface.